Impact of Accreditation on the Quality of Healthcare as Perceived by Nurses in Jordanian Hospitals
DOI:
https://doi.org/10.54133/ajms.v10i1.2545Keywords:
Healthcare accreditation, Healthcare quality, Jordan, Quality improvement, Nurses' perceptionsAbstract
Background: Healthcare service accreditation serves as a vital tool that helps hospitals achieve better quality standards and safety measures. The effects of accreditation on healthcare quality remain unclear, especially for developing countries such as Jordan. Objective: To investigate Jordanian nurses about the effects of accreditation on the quality of healthcare services and the impact on management systems, leadership practices, and patient satisfaction levels. Methods: A quantitative cross-sectional approach was adopted. A self-administered survey was distributed to 312 registered nurses working at four accredited private hospitals in Amman, Jordan. The survey included demographic data and the participants' perceptions of accreditation effects on the quality of healthcare services. Results: Customer satisfaction and strategic quality planning received the highest ratings, but human resources utilization obtained the lowest ratings. The participants evaluated accreditation benefits more than staff involvement (3.76 and 3.71, respectively), which showed that staff participation from staff members directly affects their understanding of accreditation benefits. Data analysis revealed that the Accreditation Staff Involvement (Beta=0.48, p=0.001) and the Benefits of Accreditation (Beta=0.392, p=0.001) significantly predicted the overall quality of health care. R² value of 0.65, indicating that 65% of the variance in nurses' perceptions of quality improvement activities is attributed to the accreditation process. Conclusions: The accreditation process depends on nursing staff who determine healthcare quality perceptions based on understanding their benefits. A combination of active staff involvement with proper accreditation education could lead to improving the quality of healthcare services and may establish enhanced environmental quality in hospitals.
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